Shipping Policy

Last updated: August 2026

Order Processing

Orders are processed within 1–5 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

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Shipping Destinations

Vita Aura currently ships to multiple countries worldwide.

Our primary markets include:

• United States
• Canada
• United Kingdom
• Australia
• Germany
• Other selected international destinations

If your country is unavailable during checkout, we currently do not offer shipping to that location.

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Estimated Delivery Times

Delivery times vary depending on the destination and product availability.

Estimated delivery times are:

Please note that these are estimated delivery times and are not guaranteed.

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Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking information may take 24–72 hours to become active after shipment.

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Shipping Costs

Shipping costs are calculated during checkout.

From time to time, Vita Aura may offer free shipping promotions on eligible orders.

Any applicable shipping fees will always be clearly displayed before payment.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Vita Aura has no control over these fees and cannot predict their amount.

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Delivery Delays

Although we work with trusted logistics partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Weather conditions
• Carrier delays
• Public holidays
• High shipping volumes
• Force majeure events

We appreciate your patience in these situations.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the delivery details.

Additional shipping charges may apply if the package is returned and requires reshipment.

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Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking with household members or neighbors.
• Contacting the shipping carrier.
• Verifying the shipping address provided.

If you still require assistance, please contact our support team.

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Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the damage.
• Clear photographs of the product and packaging.

We will review your case and provide an appropriate solution.

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Multiple Shipments

If your order contains multiple items, they may arrive in separate shipments depending on product availability and warehouse locations.

You will receive tracking information for each shipment, where applicable.

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Contact Us

If you have any questions regarding shipping or delivery, please contact us:

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