Política de reembolso

Refund & Return Policy

Last updated: August 2026

Return Period

You have 30 calendar days from the date you receive your order to request a return. Unfortunately, we cannot offer a refund or exchange after this period has expired.

Return Eligibility

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact us at {{ email }} with:

  • Your order number
  • The reason for your return

Our support team will review your request and provide return instructions, including the appropriate return address if your request is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The item is defective.
  • You received the wrong product.

In these situations, Vita Aura will cover the return shipping costs.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain personal care products cannot be returned once opened or used, unless they are defective or have a manufacturing fault.

Order Cancellation

Orders may be cancelled free of charge only if they have not yet been processed or shipped by our fulfillment partner.

Once an order has been dispatched, it can no longer be cancelled and will instead be subject to this Refund & Return Policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

{{ email }}