Refund policy

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Return window

You have 30 calendar days from the date you receive your order to request a return. After that period, we are unable to offer a refund or exchange.

Conditions for returning a product

For a return to be accepted, the item must be unused, in its original packaging, and in the same condition you received it, along with proof of purchase.

How to request a return

Email us at {{ email }} with your order number and the reason for the return. We'll confirm whether it's approved and provide the return shipping address.

Return shipping costs

Return shipping costs are the customer's responsibility, unless the item arrived defective, damaged, or incorrect, in which case we cover the cost.

Damaged or incorrect items

If you receive a defective item, one damaged in transit, or different from what you ordered, contact us within 48 hours of delivery with photos so we can arrange a replacement or refund at no extra cost.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved. If approved, it will be credited to your original payment method within 5 to 10 business days.

Exceptions

For hygiene reasons, some personal care items cannot be returned once the packaging has been opened or used, unless there is a manufacturing defect.

Order cancellations

You can cancel your order at no cost as long as it hasn't yet been dispatched by the supplier. Once shipped, this Refund Policy applies.

Contact

For any questions about refunds or returns, email us at {{ email }}.